1. What is your lead time for production?
The typical lead time of our vehicles is 2-3 weeks.
2. What kind of warranty Eagle provides?
We provide 13 months warranty to the vehicles sold from the shipping date. At the same time, we will provide some FOC spare parts for rapid worn parts.
3. What kind of payment methods can you accept?
Normally we can accept T/T and L/C at sight.
4. What is your MOQ?
We do not have MOQ request. You can order just 1 sample car. However, additional packing and operating cost will be charged if delivered in LCL way.
5. Can I put my own Logo on the vehicles?
Yes, you can put your own Logo on the vehicles.
6. Do you provide OEM service?
Yes, we do provide OEM service. However, we will require minimum 500 units vehicles yearly for OEM project.
7. Can you customize the vehicles according to our special request?
Yes, we can customize the vehicles according to your request unless the customization is not related to the chassis and mold of any parts.
8. Do you supply spare parts if I buy your vehicles?
Yes, we supply all the spare parts used in our vehicles at reasonable price and lead time. Furthermore, for the model which we stopped production, we even supply spare parts in 5 years from the year we stopped it.
9. Do you provide after service if I buy your vehicles?
We will provide spare parts and technical support for after service. However, if any parts need to replace, you will need to do this yourselves, we will provide instruction if needed.
10. Do you provide spare parts book and operational manual?
Yes, we provide them. The operational manual will be sent together with the vehicles. The spare parts book will be sent via email separately.
11. What is the order procedure?
The typical order procedure is as following.
You send us the PO with all your request;
We send you back the International Sales Contract, Sales Confirmation and Proformal Invoice ;
You signed back the International Sales Contract and Sales Confirmation;
You arrange the down payment or issue the L/C (send us the draft first for confirmation before original one is issued);
We arrange the production after receive the down payment or original L/C;
We book the space according to the estimated finish date of the vehicles;
You arrange the balance payment before container loading if the payment term is T/T in advance;
We send you the shipping documents after shipping date;
You arrange the balance payment if the payment term is L/C at sight.
12 Do you provide Trade Assurance via Alibaba?
Yes, we do. Trade Assurance order is welcomed!
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